// SERVICES

Three pillars. One pivot. Your pace.

Start wherever makes sense for you. Many clients begin with a free review and a discovery sprint. Some stop at a clearer, more accessible website; others go on to new tools and AI. No pressure: one step at a time, at your pace.

Ideate

Understand the people you serve before changing anything.

Conversations with staff, clients, residents, members or donors
A review of your website and services: what works, what frustrates, and where there are opportunities to fill gaps or create new revenue streams
Accessibility and plain-language assessment
An honest look at where technology, including AI, could help, and where it shouldn't
A prioritized plan with fixed pricing

A clear plan you own, whether or not you hire us for the rest.

Design

Clear, accessible websites built around people's needs.

Website redesign and content rewrite in plain language
Accessibility built in, designed to WCAG 2.2 AA guidelines
Information organized around what people need, not your org chart
Structured so search engines and AI assistants describe you accurately
Fast, mobile-friendly and easy for your team to update

A modern, accessible site you own, with no lock-in.

Integrate

The plus: practical tools, including AI, when you're ready.

Online forms, bookings and requests that route themselves
Automation for repetitive admin, so staff can focus on people
AI assistants and tools only where they add real value, with a clear hand-off to a person
Connections to the tools you already use
Policies, training and change support so your team stays in control

Less admin and better service, with people always in the loop.

∞

Evolve (optional)

Ongoing support as your needs and technology change: content updates, improvements, and a plain-language report of what changed and why. Month to month, cancel any time.

Questions

Do we have to use AI?

No. Many of our clients don't, at least not yet. A clear, accessible website and simpler services deliver most of the value on their own. If and when AI makes sense for you, we'll help you adopt it carefully.

What does "human-centred" mean in practice?

We talk to the people who use and run your services, design around their real needs, test with them, and keep a person available wherever it matters. Technology serves people, not the other way around.

Do you work with municipalities and public bodies?

Yes. We design from day one for accessibility, plain language, transparency and careful handling of personal information.

If we do use AI, how do you keep it responsible?

We limit AI tools to your approved content, set clear rules for handing off to a person, make sure people know when they're interacting with AI, and review how it performs with you regularly.

Do you lock us into a platform?

No. You own your domain, content and site. We favour standard, portable technology so you can take it anywhere.

How is pricing handled?

Every engagement is fixed-scope with a price agreed up front, and we can scope work around grant cycles and budget processes. Evolve is the only recurring option, and it's month to month.

Start with a free review.

We'll look at your website and services from the point of view of the people you serve, and share the three changes that would matter most.

Book a review →